Our Client Pledge

Built on a foundation of respect, trust and excellence, our people and everything we do emphasizes our commitment to client service. When you entrust us with your legal file, we promise to:

  • Understand your needs.  We will work with you at the outset of your file to understand what your goals are, and we will focus our efforts on achieving those goals for you.
     
  • Be available to you.  We will answer your telephone calls and reply to your emails.  If you leave a message, we will contact you within six business hours.  We also understand there are circumstances that require urgent attention and we will ensure that you get it.
     
  • Provide value to you.  We will discuss our fees with you in advance to ensure that you have an understanding of the anticipated cost to achieve your goals.  If circumstances change during the course of your file, we will discuss the impact of those changes upon the fees that you will be charged.
     
  • Communicate with you.  We understand that your legal affairs are important to you, and that you want to know what is going on with your file.  We will proactively communicate with you so that you always feel you are informed.
     
  • Listen to you.  We value your feedback and we routinely survey our clients to ensure we are providing optimal service to you.  If you wish to discuss your file directly with us please feel free to contact our Chief Operating Officer, John Hawke at 403.225.6411 or our Managing Partner, Robin Lokhorst at 403.225.6405.