- how we collect, use, disclose, and protect the personal information of the website users (the "User", "you");
- the types of information we may collect from you or that you may provide when you visit our website, www.mcleod-law.com (the "Website"); and
- our practices for collecting, using, maintaining, protecting, and disclosing that information.
The term "personal information" means information about an identifiable individual, including information that can be used on its own or with other information to identify, contact, or locate a single person. Personal information does not include business contact information, including your name, title, or business contact information.
The information we collect
We collect and use several types of information from and about you, including:
- Personal information that we can reasonably use to directly or indirectly identify you, such as your name, mailing address, email address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, and any other identifier we may use to contact you online or offline;
- Non-personal information that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Website feature;
- Technical information, including browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Website, and usage details; and
- Non-personal details about your Website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.
We use digital markers on some portions of our Website. During your online visit, your browser exchanges data with our web server. The digital markers used do not allow us to identify individuals. The provision of personal information for communications and information technology web analytics purposes is optional. You may refuse the installation of or delete the digital markers used by our web analytics tools from your device through the settings of your web browser.
How do we collect your personal information?
McLeod Law may use several different methods to collect your information, including through:
- Direct interactions with you when you provide it to us, for example:
- Information that you provide by filling in forms on our Website. This includes information provided at the time of subscribing to our services (including the email address provided to subscribe to our mailing list), and/or requesting further services or information. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website;
- Records and copies of your correspondence with us (including email addresses);
- Information you provide over the telephone;
- Physical documents you provide to our offices; and
- Your search queries on the Website.
- Automated technologies or interactions, as you navigate through our Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.
- Our Website uses a browser feature called a ‘cookie' to collect information such as the type of Internet browser and operating system the visitor uses, the domain name of the website from which the visitor came, date and duration of the visit, number of visits, average time spent on our website, pages viewed and number of cookies accumulated. A cookie is a small text file containing a unique identification number that identifies the visitor's browser, but not necessarily the visitor, to our computers each time our website is visited. Unless a visitor specifically informs us (e.g. by registering for an event or sending us correspondence from the website), we will not know who the individual visitors are. We may use this website information and share it with other organizations with whom we have a commercial relationship to measure the use of our website, to improve the functionality and content of the website and to facilitate usage by a visitor. Visitors can reset their browsers either to notify them when they have received a cookie or refuse to accept cookies. However, if a visitor refuses to accept cookies, they may not be able to use some of the features available on our website.
- Third parties or publicly available sources, for example, our business partners and various search engines.
How do we use your personal information?
We do not sell your personal information to any third party.
We may send e-mail communications to subscribers or other individuals in our contact database to advise of legal developments, distribute publications or to advise of events or seminars. Each e-mail includes an opt-out feature and instructions on how to un-subscribe if you do not wish to receive future e-mails from McLeod Law for these purposes.
Service providers, data storage and transfers
To the extent we enter into arrangements with service providers, agents and contractors to store, handle or process personal information on our behalf, such as for data processing, document storage software support and office services, our policy will be to require such parties by contractual or other means to provide comparable privacy protection while the information is processed or handled by them.
To the extent that McLeod Law is able, we have confirmed that information collected will be stored within Canada. We do however use a trusted third-party software to disseminate electronic mail communications, typically restricted to your name and email address, which is hosted by leading cloud infrastructure provider, Amazon Web Services (AWS). AWS product infrastructure resides in the US east region or in the Germany region and maintains an audited security program, as well as physical, environmental, and infrastructure security protections. Business continuity and disaster recovery plans have been independently validated as part of their SOC 2 Type 2 and ISO 27001 certifications. Compliance documentation is publicly available at the AWS Cloud Compliance Page.
We retain the information that we collect in accordance with our legal obligations. Unless otherwise required, we take reasonable steps to destroy or permanently de-identify personal information we have collected if such personal information is no longer needed for the purpose for which it was collected.
While the personal information you send is secure once it reaches the McLeod Law server, we can never guarantee security between your computer and ours. We cannot guarantee the security of any communication to or from the Website. McLeod Law does not assume any liability for any damages you may experience or costs you may incur as a result of any electronic transmissions over the internet, other forms of networks or otherwise while using the Website.
1. Social media
McLeod Law's use of social media serves as an extension of its presence on the web. Social media accounts are public and are not hosted on Our servers. Users who choose to interact with McLeod Law via social media should read the terms of service and privacy policies of these third-party service providers and those of any applications You use to access them.
1. No relationship
No lawyer-client, advisory, fiduciary or other relationship is created by accessing or otherwise using the McLeod Law Website or by communicating with a lawyers or staff by way of e-mail or through our Website. Unless We have confirmed in writing that We represent or act for You, in no event will any information You provide on or through the Website be deemed to be confidential, create any fiduciary obligations to You on Our part, or result in any liability to You on Our part. McLeod Law does not assume any responsibility or risk for your use of the internet.
3. Legal obligations to disclose
There are certain instances where we may be obligated to either withhold or disclose personal information. If you are concerned about the access we have provided, withheld or wish to advise us of inaccuracies in the information, you may contact our Privacy Officer.
5. Correction, Deletion and Request to access
You may request to review and modify, and in certain instances delete, the personal information that we have collected about you at any time. A request for this information can be made in writing to our Privacy Officer:
Attn: Privacy Officer
McLeod Law LLP
500, 707 - 5 Street SW
Calgary, AB T2P 0Y3
- Or -
You must make your request with sufficient detail to enable McLeod Law, with reasonable effort, to identify any records in its custody or control.